JOB SUMMARY

This is an entry level role in Logistics. The Logistics Coordinator I (LCI) work very closely with Alivi’s Transportation Providers, assigning, updating and monitoring transportation requests. The LCI will assist with dispatch-related duties as needed by each department.

DUTIES & RESPONSIBILITIES

• Assigns trips to Transportation Providers based on geography, member mobility and provider capacity.
• Monitors Transportation Provider services to ensure compliance with established SLA’s and KPIs, service requirements and member safety.
• Interacts daily with Health Plan representatives, transportation providers and members.
• Resolves problems associated with the assignment of trips to our transportation partners.
• Familiar with the different contacts/roles within the company.
• Process and maintain Logistics reporting via data entry
• Able to complete a high number of outbound calls or take inbound calls when needed.
• Must perform the duties of a CSR when needed to meet call volume demand, and to achieve SLAs and KPIs.
• Adheres to Quality Assurance program.

REQUIREMENTS & QUALIFICATIONS

• High School Diploma or equivalent (Associate degree desirable).
• 1 year of experience or equivalent training in dispatching transportation requests, preferably in the healthcare or medical field.
• Utilize interpersonal skills to interact with employees at all level, vendors, members and preferred partners.
• Able to multitask, prioritize situations and react quickly to changing dynamics.
• Highly organized with acute attention to detail.
• Able to adapt to high volume, fast paced environment
• Bilingual in English/Spanish preferrable