JOB SUMMARY:

The Transportation Escalation Coordinator supports our NEMT initiatives for the Contact Center and our health plan partners. They are responsible for processing seamless transportation experiences for our members, verifying member eligibility and supporting the coordination of transportation to and from medical appointments. They support Alivi's proprietary EpicRide platform, assisting new and existing users with credentials and other user and/or interface issues. Performs ad-hoc clerical functions to support company initiatives and programs.

DUTIES & RESPONSIBILITIES

Processes return trips for members.

•Verifies member eligibility.

•Monitors faxes for electronic trip requests and schedules the trips accordingly.

•Monitors same day transportation requests and schedules accordingly.

•Facilitates all requests for EpicRide platform credentials.

•Processes trip authorization forms and releases trips for assignment.

REQUIREMENTS & QUALIFICATIONS

•High School degree or equivalent.

•2 years experience in IT help desk operations.

•Ability to prioritize situations and react quickly to changing dynamics.

•Highly organized individual, capable of multi-tasking.

•Ability to handle high volume of tickets and outgoing calls.

•Ability to identify the root cause of issues and propose solutions.

•Highly organized individual with acute attention to detail.

•Professional appearance and demeanor

•Bilingual (English/Spanish).